Help & Frequently Asked Questions

Fill out the registration form at the top of this site. You will provide a primary contact name and email, then list everyone in your group. After submitting, you will receive an email with a secure link to your household dashboard, where you will complete the remaining documents for each participant.

The registration form is one per household — you do not need to submit separate forms for each family member.

Visit the Request New Link page and enter your registration email address. A fresh link will be sent to your inbox within a few minutes.

If it doesn’t arrive, check your spam or junk folder. The sender address is [email protected].

Instead of a password, the system emails you a secure one-time link that logs you straight into your household dashboard. There is nothing to remember or reset — just enter your email address on the Request New Link page whenever you need access.

For security, each link works only once. After you click it, the link is deactivated. Your next visit will require requesting a new one.

No — the dashboard URL contains a one-time security token that expires after use. Bookmarking it won’t work on your next visit. Instead, use the Request New Link page each time you need to access your dashboard. It only takes a moment.

A household is the group of people you registered together under one email address. One person is listed as the primary contact and receives all communications and dashboard links. All members of the group are managed from the same dashboard.

Open your dashboard and scroll to the bottom. Use the Add Attendee form to enter the person’s name and role. They will appear immediately in your checklist, and you can start completing their documents right away.

If someone in your household can no longer make the trip, you can mark them as Not Attending using the button on their card. They remain in your account, their information is preserved, but they will not appear in the active checklist and no documents are required for them.

You can mark them as attending again at any time if plans change.

A Fully Approved badge appears on an attendee’s card when every required document for that person has been reviewed and accepted by a coordinator. Once your entire household is fully approved, your coordinator will follow up about trip fees and final details.

Requirements depend on the participant’s role:

Your dashboard shows the complete checklist for each person with their current status and a link to act on each item.

No. Youth participants (under 18) are not required to provide a government-issued photo ID. Their checklist only includes the Youth Waiver and health insurance card.

Any current, government-issued photo ID is acceptable, including:

• Driver’s license or state-issued ID card
• U.S. passport or passport card
• Military ID

Upload both the front and back of the card. Make sure the image is in focus and the text is clearly readable — poor photo quality is the most common reason an upload is rejected.

Health insurance documentation is required for all participants. If you do not have coverage, please contact your coordinator at [email protected] before the trip to discuss your options.

JPG, PNG, and PDF files are all accepted. A photo taken with your phone camera works perfectly well — just make sure the card is flat, well-lit, and all text is legible before uploading.

No, that’s normal. Pending Review means your upload was received successfully and is waiting for a coordinator to review it. You can continue completing other items while you wait. There is nothing more you need to do for that document unless a coordinator contacts you.

A Rejected status means there was a problem with the upload — most often the image was too blurry, cropped, or the ID was expired. When a document is rejected, a new upload button will appear on your dashboard so you can resubmit. If you’re unsure what the problem was, email [email protected].

Each checklist item shows one of four statuses:

• Not Started — You haven’t completed this step yet. A button to start will appear in the Action column.
• Pending Review — Your submission was received and is awaiting coordinator review. No action needed.
• Approved — This item is complete. Nothing more to do here.
• Rejected — There was a problem with your submission. A new action button will appear so you can resubmit.

Each magic link works exactly once. After you click it, the link is deactivated to protect your account. To get back into your dashboard, go to the Request New Link page and enter your email address — a fresh link will arrive in your inbox in moments.

Dashboard links expire after 4 hours. Use the Request New Link page to get a new one — there is no limit to how many times you can request a link.

First, check your spam or junk mail folder. Emails come from [email protected]. If it’s not there after a few minutes, try requesting a new link again. If you continue to have trouble, email us at [email protected] and we will help you access your account.

Once all attendees in your household show the Fully Approved badge, your coordinator will reach out about the trip fee. Registration is not considered complete until both documents and payment have been submitted. See the pricing information on the main page for current fees.

Coordinators review documents as they come in, typically within a few days. Submitting early gives you the most time to address any issues. Keep an eye on your dashboard — status updates appear there as soon as a review is complete.

Cancellations must be submitted in writing to [email protected]. Registration fees are fully refundable until June 30th. No refunds are issued after we return from the trip.